Resolved -
This incident has been resolved
Dec 15, 10:34 CET
Monitoring -
We have identified the cause of the duplicate emails. You will now receive one second-chance email again, as usual. We are currently monitoring the situation
Dec 15, 10:10 CET
Investigating -
Due to an issue in the delivery of second-chance emails, a consumer may have received multiple emails for the same order. We are currently investigating the cause. If the order has already been paid, the consumer can ignore any follow-up emails
Dec 15, 09:35 CET
Resolved -
Cloudflare looks restored, iDEAL payment volume is recovering
Dec 5, 10:13 CET
Update -
A Cloudflare issue is impacting our frontend and calling system. iDEAL is currently experiencing degraded performance, so iDEAL payments will be slower or fail. Other payments are processing normally
Dec 5, 10:07 CET
Update -
It seems that also iDEAL has a lower performance at the moment.
Dec 5, 10:05 CET
Monitoring -
We’re aware of an issue at Cloudflare that’s impacting the PAY.nl frontend and our calling/Support system. Payment processing is continuing as normal.
Dec 5, 09:57 CET