Resolved -
Cloudflare looks restored, iDEAL payment volume is recovering
Dec 5, 10:13 CET
Update -
A Cloudflare issue is impacting our frontend and calling system. iDEAL is currently experiencing degraded performance, so iDEAL payments will be slower or fail. Other payments are processing normally
Dec 5, 10:07 CET
Update -
It seems that also iDEAL has a lower performance at the moment.
Dec 5, 10:05 CET
Monitoring -
We’re aware of an issue at Cloudflare that’s impacting the PAY.nl frontend and our calling/Support system. Payment processing is continuing as normal.
Dec 5, 09:57 CET
Resolved -
This incident has been resolved.
Nov 25, 09:35 CET
Monitoring -
A fix has been implemented. Refunds are now possible again, we will continue to monitor the results.
Nov 25, 09:32 CET
Investigating -
At this moment we are experiencing an issue with processing refunds. We expect to resolve this problem shortly and kindly ask you to postpone the refunds for now.
Nov 25, 09:19 CET
Resolved -
The earlier disruption affecting Bancontact transactions has been resolved. Payments are processing normally again.
Nov 23, 22:35 CET
Monitoring -
We are observing a recovery in Bancontact transactions, and successful payments are increasing again. We continue to monitor the situation to ensure stability.
Further updates will be shared if needed.
Nov 23, 22:34 CET
Investigating -
We are currently observing an external issue affecting Bancontact transactions. Customers may experience failures or be unable to complete payments using this method.
We are monitoring the situation closely and will provide further updates as soon as more information becomes available.
Nov 23, 22:16 CET