Incident instore payments

Incident Report for PAY.

Resolved

This incident has been resolved.

Posted Oct 30, 2023 - 17:58 CET

Update

We are continuing to monitor for any further issues.

Posted Oct 30, 2023 - 17:58 CET

Monitoring

Instore payments have recovered to normal levels. We keep monitoring the results closely

Posted Oct 30, 2023 - 17:47 CET

Identified

The issue has been identified. A solution is being implemented.

Posted Oct 30, 2023 - 17:36 CET

Investigating

We notice a conversion drop on instore payments for some merchants. If you cannot make a connection to the terminal the advice is to restart the terminal. To do this, remove the power cable, wait a moment, and reconnect the terminal.

Posted Oct 30, 2023 - 17:03 CET

This incident affected: Payment processing (Transaction Gateway Units) (Maincore: pay.nl) and Payments methods (Card present (Terminal Payments)).