Equens PIN storing

Incident Report for PAY.

Resolved

This incident has been resolved

Posted Aug 03, 2023 - 12:18 CEST

Update

We are seeing successful PIN transactions coming in again. We continue to monitor this.

Posted Aug 03, 2023 - 12:15 CEST

Monitoring

We have also observed a rise in errors from the three largest Dutch banks on the website https://allestoringen.nl/. We believe this issue is related to the outage at Equens. Since this error originates from outside our platform, we are closely monitoring the situation and will provide an update once Equens' services are restored.

Posted Aug 03, 2023 - 12:03 CEST

Identified

We are aware of an incident @Equens-Worldline. Processing on Maestro and VPAY (Pin) can be delayed. https://allestoringen.nl/storing/pin/

Posted Aug 03, 2023 - 11:47 CEST

This incident affected: Payments methods (Instore Payments).